PM Invoice on Hold

This page outlines information related with Invoices that have been flagged as Oh Hold.

https://www.ndis.gov.au/providers/working-provider/getting-paid

https://www.ndis.gov.au/providers/provider-compliance

Claims submitted through to the NDIA are generally processed within the 2 - 3 days, however some claims will be reviewed by the NDIA’s pre-payments team before processing and this activity may take up to 10 working days. It is important to note that if an invoice within the PM bulk claim upload is being reviewed, only that invoice will be placed on hold, all other invoices within the batch will be processed and per the NDIA’s payment terms.

On processing of the remittance brevity will update the status of any invoices to OH HOLD within the batch that has been flagged by the NDIA as being subject to further scrutiny. Upon receipt and validation of any additional information as required by the NDIA the invoice will be released for payment. It is important to note that OH HOLD invoices are excluded from the ABA download. Upon confirmation of payment, Plan Managers will need to update the invoice status within the claim batch and process the payment manually.