This page guides you through the creation and management of incident records that relate either to the employee or the client.

These are the topics on this page:

Introduction

An incident is an unplanned event that results in, or has the potential for injury, damage or loss of life this also includes near misses. NDIS service providers have an responsibility to manage all incidents that are reported either by a participant or support worker in accordance with their obligations as listed per the NDIS Code of Conduct.

Incident registration within the Brevity can be undertaken either through the brevity web application, by a team leader or a member of the Service team or through the Brevity Care mobile application either by the participant or the support worker.

Brevity Incident types

The following is a summary of current record types that are available for categorising incident records.

`Incident`	`This is an unexpected occurrence or event that does not result in either injury, illness or harm to the client or damage to the client’s property`
`Accident`	`This is an unexpected event that results in either injury, illness or harm to the client or damage to the client’s property`
`Near-Miss`	`This is a narrowly avoided accident.`
`Complaint`	`This is a grievance from the client in relation to a particular aspect of the service that they have received.`
`Suggestion`	`This is a recommendation or pitch from the client about enhancing a particular aspect of the service that they have received.`
`Medical Incident`	`This is a broad definition that may be treated in the same fashion as an Accident, may include for example reporting the occurrence of medication abuse, some form of abuse, hospitalisation or the contraction of a communicable disease`
`Medication refusal`	`This is a refusal of the client to take scheduled medication.`