Client Incidents

Introduction

The Incident tab allows a client to both check the particulars of incidents raised that relates to them and to register new incident records. Brevity categorises an incident record as either an incident, accident, complaint, suggestion, near miss, medical incident or medication refusal (refer to the section on Registering a client incident for a summary of definitions).

Incidents related with a client can be viewed through the Incident tab if they have been either.

• Created By the client using the Brevity Care mobile app.

• Created By the support worker on behalf of the client using the Brevity Care mobile app.

• Created through the Incident module within the Brevity Care web application.

Viewing an existing Incident

To view an incident record through the Brevity Care mobile app the client will need to observe the following steps.

 

1. Access the Brevity Care mobile app using your client login credentials.

2. Tap the Incidents tab in the bottom navigation bar.

3. Depending on the number of incidents registered slide the screen till you come to the incident that you wish to inquire upon. Incidents are listed in order of their registration.

4. Tap the icon to open the selected incident and view the particulars of the record.

Open

 

An incident that has been registered through the mobile app will always be managed through the Brevity Care web application.

Within the Brevity Care web application client incidents can be managed either through the accident menu within the Care Management module or through the client module, by selecting the Accidents/Incidents icon located within the left navigation panel.

 

Open

 

 

 

Incident Exclusion

There will be occasions when it is necessary to exclude a client from being able to see incident records that have been raised in relation to them, regardless of whether those record was raised by the client. Incident exclusion will be undertaken through the Brevity Core web application and depending on the user rights of the staff member responsible for managing the incident this can be undertaken through the incident screen either within the client or Care Management modules.

The steps of excluding the incident record from being sighted by the client are straightforward, once the client incident record has been retrieved set the Allow Client Access field to ‘NO’ as shown below, and ensure the change is saved.

Resolved Incidents

Incidents that have been resolved within the Brevity Care web application Incident module will be identified with a padlock icon within the incident panel. Resolved incident revert to view only.

Closed and Completed Incidents

Once the incident investigation has been concluded the record will be closed by selecting the Complete and Lock icon within the Brevity Care web application Incident module. This action will remove the record from the incident tab within the Brevity Care mobile application.