Troubleshooting

The following information will assist you to troubleshoot any errors that may arise when registering a provider invoice.

`Error message related with the Invoice Number`	`Invoice number has not been supplied.` `The OCR process could not read the invoice.` `The invoice number has already been assigned to an invoice already processed.`
`Participant associated with the invoice is not listed in the client field`	`Participant does not have a past or current plan.` `Participant plan has been been deactivated.`
`Line items are blank`	`The OCR process could not read the invoice.` `The invoice date is blank.` `Participant not selected.` `The invoice date is not within the range of the Plan management agreement` `Service Dates not within the range of a valid policy` `Participant is not identified with a valid policy` `The required category to satisfy the Invoice has not been registered to the plan`
`Error message related with invoice Status`	`Status has not been specified.`
`Available budget are blank`	`Participant not selected.` `Participant is not identified with a valid policy` `The selected participant does not have budget categories assigned to the plan management record.` `The budget allocated to the category is not sufficient to cover the invoice.` `There is no budget category on the participants plan to assign the invoice amount to.` `If your using allocated budgets, the allocated budget for that service provider is insufficent.` `The invoice date is not within the range of the Plan management agreement.` `The Service To date is not within the range of the Plan management agreement`. `The Service From date is not within the range of the Plan management agreement`.
`Error message related with Total`	`Total does not equal the line totals.`
`Error message related with Line type`	`Value has not been specified from the drop down list.` `Rate specified exceeds the Maximum Rate permitted for the service item.` `Input error with the Quantity.`
`Service Provider`	`Service provider does not exist. If so select` `button from provider drop down to create the provider record.` `Service Provider record has been deactivated.` `Service Provider ABN can not be matched to an existing provider record.`
`Status`	`Status has not been specified.`
`Comment`	`Comments have not been specified where the invoice status is rejected`