If you cannot select the employee so it could be assigned to the shift, there is two possible reason. The employee is on hold or the employee's record is deactivated.
Checking if the employee's record is deactivated
You can check if the employee's record has been deactivated by going to the employees from the main menu and then clicking on the employees from sub menu.
Move your mouse on the status drop down to select the status that the table will show.
Select Inactive User List from the selection to show the employee's profile who has been deactivated
If you see the employee's record from the list, you can re activate the employee's record by double clicking on the record and then clicking on the activate tab from the employee's profile.
Checking if the Employee is on Hold
Another reason why you cannot select the employee to assign to the shift is because the employee is on hold. If the employee is on the active list of employee, you can check if they are on hold by double clicking on their record from the list
Under the type section, click the No radio button from the "On Hold" field. If the employee is on hold, you cannot use the employee for rostering. After clicking no on the on hold field, click on the save button to save the employee's detail.
