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Enabling the SMS and Buying SMS Credits
You can enable the SMS in your Brevity by clicking on the logged in user from the upper right corner of Brevity
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Once you enabled the SMS, you can now purchase the SMS credits. Before you can purchase the SMS credits, your credit card should be configured from the billing tab.
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Checking for the SMS credit and History
You can check your SMS credit from the Organisation Information. Click on the Organisation Information tab to check for the SMS Credit.
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The SMS Credit Purchase History can be found on the bottom part of the page.
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Sending an SMS
You can send an SMS to your client or employee by going to their profiles. If you want to send an SMS to your employees, go to the Employees from the Main Menu and then click on the employees from the sub menu
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From the SMS page, fill in the details for the new SMS. Once done, click on the Save button.
You should use these details before you can send an SMS
- Type: Select SMS from the dropdown list
- Direction: Select Outgoing
- Sender: By default, it is automatically select. It will use the user that is logged in from Brevity.
- Recipient: It is automatically selected. It will use the user / client that you opened the profile
- Recipient Email / Phone: It will select the user's phone number.
- Completed: Select No if you want to send an SMS. Selecting yes means you already sent the SMS.
After filling in the details, click on the Save Button to create the SMS. Once you save the new sms, the send button will appear.
Back to TopClick on the Send button to send the sms to the recipient.
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Receiving the SMS
When the support worker replied to the text that has been sent to them from Brevity Software, it will create an email with the SMS reply to the sender's email. If the email address of the sender doesn't have an email address from their profile, it will be sent to the branch email address.
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