NDIS Invoice Addressing Update
We’ve made a system improvement to how certain invoices are addressed in Brevity to better align with NDIS guidelines.
For eligible NDIS-related funding types, invoices are now addressed to the participant rather than the Plan Manager.
What’s changed
For clients funded under NDIA-related funding sources, invoices will now display the participant as the addressee.
To: [Participant Name] c/o [Plan Manager / Organisation]
This format makes it clear that the invoice is addressed to the participant, while still showing the Plan Manager or organisation responsible for receiving it.
This update helps align invoice addressing with NDIS expectations and may reduce the likelihood of invoice rejection by Plan Managers.
Which funding types are affected
This change applies only to the following funding types:
NDIS
Self Funded
Plan Managed
All other funding types will continue to behave as they do today.
Examples include:
Fee for Service
CHSP
Commonwealth
What stays the same
Your existing workflows for non-NDIA funding types are unchanged.
If you already generate and distribute invoices for Fee for Service, CHSP, or Commonwealth funding, you do not need to change anything.
Do I need to do anything
No action is required. This update has been applied system-wide and will automatically apply to invoices generated going forward.
If you use Invoice Batches > Send Invoices to send invoices directly to Plan Managers, make sure the Invoice To field in the relevant Client Funding record is completed correctly. Brevity uses this field to route the invoice to the correct recipient.
When this matters most
This update is especially important for providers who send invoices to Plan Managers and want to ensure invoice addressing is consistent with NDIS expectations.
It improves clarity by:
Addressing the invoice to the participant
Still showing the Plan Manager or organisation for delivery purposes
Supporting more consistent invoice handling