Public Holiday Support Times

Public Holiday Supports: Starts on or after midnight the night prior to a public holiday and finishes before or on midnight of that public holiday (exceptions include Night-time Sleepover Support).

Weekend Support Times

Saturday Supports: Starts on or after midnight on the night prior to a Saturday and finishes on or before midnight of that Saturday (exceptions include public holidays or Night-time Sleepover Support).

Sunday Supports: Starts on or after midnight on the night prior to a Sunday and ends on or before midnight of that Sunday (exceptions include public holidays or Night-time Sleepover Supports).

Weekday Support Times

Day Supports: Starts on or after 6.00am and finishes on or before 8.00pm on the same day (exceptions include public holidays or Night-time Sleepover Support).

Evening Supports: Starts on or after 8.00pm and finishes on or before midnight on the same day (exceptions include public holidays or Night-time Sleepover Support).

Night Supports: Starts on or at or before midnight on a weekday and finishes after midnight on that weekday OR starts before 6.00am on a weekday and finishes on that weekday (exceptions include public holiday, Saturday, Sunday, or Night-time Sleepover Support).

Shift Boundary

When a particular support crosses over a shift boundary and the same worker delivers the entire support, the higher of the relevant price limits applies to the entire support. When a provider makes a claim, they should be making a claim against the relevant support item – in this case it would be at the higher relevant price limit for the support item.

Night-time Sleepover Supports vs. Night-time Supports

A Night-time Sleepover Support is a support delivered to a NDIS participant on a weekday, weekend or public holiday that commences before midnight on one day and finishes after midnight on the next day.

This support provides assistance with, or supervision of personal daily life tasks where overnight support is needed. This support runs for a continuous period of eight hours or more with up to two hours of active supports provided to the participant throughout the duration of the sleepover support. Providers can claim for a third or additional hour at Saturday rates on weekdays, or at applicable rates on other days (Saturday, Sunday, or Public Holidays).

Providers giving Night-time Sleepover Support are allowed to sleep when they are not providing support. This is different for providers giving Night-time Supports as they are not allowed to sleep.

The below table provides a break down as to the differences between Night-time Sleepover Supports and Night-time supports.

	Night-Time Sleepover Support	Night-Time Support
Billing	`Flat rate for the 8 hour period`	`Hourly rate charged for the number of hours worked`
Worker Tasks	`Up to 2 hours active support` `Allowed to sleep when not providing support`	`Actively supporting the participant throughout the night`
Public Holidays and Weekends	`The same flat rate applies`	`Hourly rate is charges at the agreed Saturday, Sunday, or public holiday rate`

Additional information

https://www.ndiscommission.gov.au/rules-and-standards/quality-practice/sleepover-shifts

https://www.ndis.gov.au/providers/pricing-arrangements