Client Service Requests

This page provides an overview as to how the client can register a service request through the Brevity Care mobile application.

These are the topics on this page

Introduction

The Brevity Care mobile app allows the client to make service requests. Requesting a a new service will generate a shift which the client will be able to see within the Brevity Care mobile app, however there will not be an employee assigned immediately. Assigning an employee against that particular shift, is something that is managed through the Brevity Core application by either the administrator, scheduler or case manager.

For a client to be able to register service requests the Allow Client Service Request option must be set to Yes.

Navigating the New Service screen

The following is a summary of the fields that are found on the New Service page

Service Date: This field specifies the date that the service has been requested.
Service: This field specifies the type of service being requested.
Start time: This specifies the time that the requested service will start.
End Time: This specifies the time that the requested service will end.
Hours: This specifies the total number of hours that will be delivered during the service. This value is calculated automatically.
Activity: by default this specifies the description of the service type however alternatively it can reflect a summary of the activities required.

Registering a New Service Request

To register a new service request through the Brevity Care mobile app observe the following steps:

Select the Shift tab in the bottom navigation bar to open the shift panel.
Tap the button to add a new service through the New Service page.
Within the date of service field use the date picker to set the required date for the service.
Within the service field, select from the drop down list the appropriate service type as covered by the clients funding.
Within the Start time field use the time picker to set the the start time of the requested service.
Within the End time field use the time picker to set the the end time of the requested service.
Specify the particulars of the service, for example the tasks and activities that are required to be undertaken.
Tap the SAVE link
Return back to the Shift page.