Troubleshooting

Error message related with the Invoice Number

• Invoice number has not been supplied.

• The OCR process could not read the invoice.

• The invoice number has already been assigned to an invoice already processed.

Participant associated with the invoice is not listed in the client field

• Participant does not have a past or current plan.

• Participant plan has been been deactivated.

Line items are blank

• The OCR process could not read the invoice.

• The invoice date is blank.

• Participant not selected.

• The invoice date is not within the range of the Plan management agreement

• Service Dates not within the range of a valid policy

• Participant is not identified with a valid policy

• The required category to satisfy the Invoice has not been registered to the plan

Error message related with invoice Status

• Status has not been specified.

Available budget are blank

• Participant not selected.

• Participant is not identified with a valid policy

• The selected participant does not have budget categories assigned to the plan management record.

• The budget allocated to the category is not sufficient to cover the invoice.

• There is no budget category on the participants plan to assign the invoice amount to.

• If your using allocated budgets, the allocated budget for that service provider is insufficent.

• The invoice date is not within the range of the Plan management agreement.

• The Service To date is not within the range of the Plan management agreement.

• The Service From date is not within the range of the Plan management agreement.

Error message related with Total

• Total does not equal the line totals.

Error message related with Line type

• Value has not been specified from the drop down list.

• Rate specified exceeds the Maximum Rate permitted for the service item.

• Input error with the Quantity.

Service Provider

• Service provider does not exist. If so select button from provider drop down to create the provider record.

• Service Provider record has been deactivated.

• Service Provider ABN can not be matched to an existing provider record.

Status

• Status has not been specified.

Comment

• Comments have not been specified where the invoice status is rejected