Page Comparison

Introduction

The service history within the client profile provides a summary of notes associated with services that have been completed by the support worker. The note that is reflected against the shift summary is taken from the shift note field that resides on the employee timesheet, now in the absence of a shift note, the particulars of the note will be drawn from the roster comments that are located on the service schedule.

The service history can be examined either in summary view or list view. Any attachments registered to the client service are also accessible through the Service history for review, by clicking in the attachment icon.

Navigating the Service history

Editing a Shift Note

To edit a shift note observe the following steps:

1. Select the Clients>Clients sub-menu to open the Client List page into the browser.

2. Search for the Client record from within the Client list.

3. Highlight the Client record to be edited.

4. Either click on the edit button or double click on the Client record to open it within the Client page.

5. Select the Service History icon from the left vertical menu bar to open the Shift Summary page within the browser.

   

6. Scroll to the required shift summary.

7. Select the Edit button to open the Update note page within the browser
   

   

8. Update the note with revised text
   

   

9. Select the Add Notes button to update the shift note on the service schedule and corresponding timesheet and have that change reflected back onto the shift summary.

   Please note that if the shift notes field on the Service Schedule had not originally had a note registered the note listed within the shift summary will have be drawn from the service schedule roster comment field if one was present.

10. Select the OK button to return back to the Shift Summary page.
    

    

    
    

    

    Shift notes service schedule
    

    

    
    Timesheet comments